Unifi

FAQs

Have questions? We are happy to help.

Introduction

EasyFix is a new convergence app that enables subscribers of Unifi, Unity Lite (Streamyx), voice to self-diagnose and troubleshoot Internet connection, speed, Wi-Fi, telephony, and/or IPTV. EasyFix will assist customers in identifying and resolving issues on their own before contacting TM.

You can self-diagnose and troubleshoot internet connection, internet speed, Wi-Fi, telephony and IPTV problems via portal and/or mobile phone.

You may access the EasyFix via unifi Portal, myunifi App and TM Community via URL link https://easyfix.unifi.com.my/.

Yes, you can. Currently, EasyFix can work without any internet connection. EasyFix uses Progressive Web App (PWA) that provides app-like experience through your mobile phone’s browser but has the same flexibility and gestures as native applications.

EasyFix Usage

EasyFix will assist you to self-diagnose if you are having issues with your internet connection, internet speed, IPTV and/or telephony.

You can self-diagnose and troubleshoot internet connection, internet speed, Wi-Fi, telephony and IPTV problems via portal and/or mobile phone.

EasyFix will redirect you to Live Chat Support if your connection issue persists and need further assistance based on the diagnostic summary.

EasyFix is best viewed with Internet Explorer 9.x or higher, Mozilla Firefox® 16.x or higher, Safari 5.1 or higher, Chrome 23 or higher, or an equivalent browser software. If your browser is older, you may have trouble viewing the content.

You can visit our community portal https://community.unifi.com.my for FAQ on technical guidance.

You can directly chat with our Live Chat for further assistance.