Here's how a typical set-up would look like in our homes. Please take some time to locate (A), (B) and (C) before moving on to the troubleshooting steps below.
A: Power Adapter
B: Broadband Termination Unit (BTU)
C: Residential Gateway (RG)
Below would be the steps for troubleshooting:
Ensure BTU (B) is connected is connected to the supplied power adapter (A)
Ensure BTU (B) Lan Port 1 is connected to RG (C) WAN, securely with an RJ45 cable. Switch on power switch (A).
Ensure the Power LED light BTU (B) and RG (C) is on. If you are still having connection issues, click here.