I’m Unable to Connect to the Internet (Copper).

Here's how a typical set-up would look like in our homes. Please take some time to locate (A), (B) and (C) before moving on to the troubleshooting steps below.

*The devices and their placements might differ from the example graphic.

A: Power Adapter

B: SBVM Modem

C: Wall socket


Below would be the steps for troubleshooting:

Step 1:

Ensure SBVM Modem (B) is connected with the supplied power adapter (A).


Step 2:

Attach the cable from SBVM port at (B) to wall socket (C) using an RJ11 cable.


Step 3:

Ensure the SBVM Modem (B) power LED light is on. If you still having connection issues, click here.