Here's how a typical set-up would look like in our homes. Please take some time to locate (A), (B) and (C) before moving on to the troubleshooting steps below.
A: Power Adapter
B: SBVM Modem
C: Wall socket
Below would be the steps for troubleshooting:
Ensure SBVM Modem (B) is connected with the supplied power adapter (A).
Attach the cable from SBVM port at (B) to wall socket (C) using an RJ11 cable.
Ensure the SBVM Modem (B) power LED light is on. If you still having connection issues, click here.